Job Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Product Team Overview We are looking for full-time Masters or MBA graduates with 3-6 years of work experience to join our Product Management team at ServiceNow. As a Product Manager, you will work on complex high-tech problems by undertaking research, designing, and executing analysis, and helping frame and structure complex problems. You will work closely with other team members and stakeholders to accelerate our impact and directly contribute to our overall business strategy. Product Management is a team sport at ServiceNow. We have a unique organization structure in which multiple Product Management roles work together to contribute to a product’s success. ONLY apply to the role that is most relevant between the Inbound and Outbound. We may still consider you for either - but please only apply to the role that BEST fits what you're seeking. Inbound Product Managers plan for and develop new products and future releases of a product. They gather feedback to determine the problems we're trying to solve, then generate a product roadmap. They work with various teams such as release management, design, and engineering development. A few key responsibilities of Inbound PMs include: Set product vision & strategy Define the roadmap, requirements & product success metrics Develop and test innovative product ideas Work closely with customers to understand their needs and problems to be solved Own detailed competitive analysis for their feature/product Additional possible responsibilities include: Support senior program managers and/or product managers across the entire project lifecycle to deliver critical programs for ServiceNow initiatives. Work and collaborate directly with Product Managers, Product Design, & Development Teams to build new features and improve adoption on existing features. Build familiarity with scrum process and willingness to contribute to team deliverables. Understand product strategy that sets us up for success as we look to grow to $15B+ in revenue. Research and collect product requirements from key buyer audiences and end-users to determine areas of opportunity for product enhancements. Oversee the product or project timeline, deadlines, milestones as it is being built by development/engineering and communicate with stakeholders to keep them updated. Contribute to the complete product lifecycle, from researching market needs and competition, analyzing customer data, writing product requirements, and delivering product features to market. Understand the technical and business impacts of product decisions that inform tradeoff decisions to optimize against product delivery and customer value. Qualifications Currently enrolled in an accredited university as a full-time student pursuing a Masters or MBA degree in Engineering, Business Management, Analytics, Computer Science, Information Systems, Applied Sciences, or a related field. 3 – 6 years of related experience (not to exceed 6 years of experience) Graduating Spring/Summer 2025 Experience defining and capturing product requirements and transforming them into a product roadmap Strategic mindset: able to drive product strategy that achieves substantial customer value and business outcomes; able to make trade-off decisions considering what’s desirable, viable, and technically feasible. Strong prioritization skills and the discipline to focus on high impact activities Deep curiosity about customer needs, along with building customer relationships and delivering high value solutions Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions. Preferred: Experience or awareness with Agile and the Software Development Lifecycle Preferred: Experience working with developers and designers to craft delightful customer experiences in a highly collaborative environment Preferred: Demonstrated project management experience from previous internship, or academic or personal projects Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! #J-18808-Ljbffr Servicenow

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