Patient Representative Job at Artius Solutions, Minneapolis, MN

TU1yMEkzWlFjK3owaEp0SlRvZ2JSWlBLZ3c9PQ==
  • Artius Solutions
  • Minneapolis, MN

Job Description

Job Description

Job Description

Job Title: Patient Representative
Location: Minneapolis, MN

Overview:
This role ensures a welcoming and professional environment for all visitors and patients at the clinic. The Patient Representative handles efficient check-in and check-out procedures, schedules appointments, collects co-pays, and verifies insurance information while maintaining a patient-centered approach. The position may involve supporting other departments based on clinic needs.

Responsibilities:

Customer Service and Reception:

  • Provide a friendly and welcoming experience for all visitors and patients.
  • Assist with inquiries, resolve non-clinical patient concerns, and address complaints.
  • Arrange accommodations, such as interpreter services, as needed.
  • Oversee and maintain the waiting area, ensuring smooth operations.
  • Validate parking and assist with patient-related concerns.

Patient Check-In and Check-Out:

  • Conduct patient registration, including verification of demographics and insurance.
  • Collect co-pays, issue receipts, and ensure accurate financial recordkeeping.
  • Notify patients of appointment delays or schedule changes.

Appointment Management:

  • Schedule and manage patient appointments and procedures.
  • Coordinate complex visits involving multiple specialists or diagnostic services.
  • Verify insurance information through online systems.

Health Information Management:

  • Prepare patient records and charts, including scanning and data entry into EMR systems.
  • Obtain and send medical records and test results to the appropriate providers.

Skills and Qualifications:

Required Skills:

  • Strong customer service and communication abilities.
  • Proficiency in scheduling systems and EMR software.
  • Ability to multitask, prioritize, and adapt to a fast-paced environment.
  • Proven ability to learn new skills and processes quickly.
  • Minimum typing speed of 35 words per minute.

Preferred Skills:

  • Experience with Flowcast and online scheduling systems.
  • Familiarity with medical records and front-desk procedures.

Education and Training:

  • Complete the Patient Representative and on-the-job training program within five weeks of hire.

This role is critical in supporting clinic operations and ensuring a seamless experience for patients and visitors.

.

Job Tags

Similar Jobs

eCard Systems

Marketing Manager Job at eCard Systems

 ...innovative and efficient solutions that drive customer engagement and revenue growth for our clients. Position Summary The Marketing Manager at eCard Systems will play a pivotal role in achieving our marketing goals. These include increasing brand awareness,... 

Ravi's Import Warehouse

Nutrition Assistant Job at Ravi's Import Warehouse

 ...Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Nutrition Assistants are responsible for supporting the daily food program operations of the center by providing high quality and safe foods... 

The Terraces of Roseville

Senior Living -Vibrant Life Assistant Job at The Terraces of Roseville

 ...Integral Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care and lifestyle-focused senior living communities. Our company, which was built on our Culture Keepers, employees thousands of vital Team Members and is committed... 

GLOBAL PACIFIC SUPPORT

Experience tow truck dispatcher Job at GLOBAL PACIFIC SUPPORT

 ...Global Pacific Support is on the lookout for an experienced Tow Truck Dispatcher to join our dedicated team. In this critical role, you will manage and coordinate our towing operations to ensure our customers receive efficient and reliable service. Ideal candidates will... 

pur Bowls : Acai Bowls

Barista Customer Service Cashier Job at pur Bowls : Acai Bowls

 ...Pur Bowls : Acai Bowls in Huntington Beach, CA is looking for someone who has an experience as a cashier/barista/ice cream shop related field to join our team. We are located on 9045 Atlanta Ave, Huntington Beach, CA. Our ideal candidate is a hardworking, self-starter,...