Job Description

Job Description

Job Description

Job Title: Patient Representative
Location: Minneapolis, MN

Overview:
This role ensures a welcoming and professional environment for all visitors and patients at the clinic. The Patient Representative handles efficient check-in and check-out procedures, schedules appointments, collects co-pays, and verifies insurance information while maintaining a patient-centered approach. The position may involve supporting other departments based on clinic needs.

Responsibilities:

Customer Service and Reception:

• Provide a friendly and welcoming experience for all visitors and patients.
• Assist with inquiries, resolve non-clinical patient concerns, and address complaints.
• Arrange accommodations, such as interpreter services, as needed.
• Oversee and maintain the waiting area, ensuring smooth operations.
• Validate parking and assist with patient-related concerns.

Patient Check-In and Check-Out:

• Conduct patient registration, including verification of demographics and insurance.
• Collect co-pays, issue receipts, and ensure accurate financial recordkeeping.
• Notify patients of appointment delays or schedule changes.

Appointment Management:

• Schedule and manage patient appointments and procedures.
• Coordinate complex visits involving multiple specialists or diagnostic services.
• Verify insurance information through online systems.

Health Information Management:

• Prepare patient records and charts, including scanning and data entry into EMR systems.
• Obtain and send medical records and test results to the appropriate providers.

Skills and Qualifications:

Required Skills:

• Strong customer service and communication abilities.
• Proficiency in scheduling systems and EMR software.
• Ability to multitask, prioritize, and adapt to a fast-paced environment.
• Proven ability to learn new skills and processes quickly.
• Minimum typing speed of 35 words per minute.

Preferred Skills:

• Experience with Flowcast and online scheduling systems.
• Familiarity with medical records and front-desk procedures.

Education and Training:

• Complete the Patient Representative and on-the-job training program within five weeks of hire.

This role is critical in supporting clinic operations and ensuring a seamless experience for patients and visitors.

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