HVAC Customer Service Representative Job at Spectrum AC, West Palm Beach, FL

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  • Spectrum AC
  • West Palm Beach, FL

Job Description

Job Description

Job Description

Join Spectrum AC as a Customer Service Representative!

About Spectrum AC: With over 20 years of experience and the trust of 5,000+ homeowners, Spectrum AC is a trusted name in residential and commercial HVAC services. Our licensed, N.A.T.E. and EPA Universal-certified team is committed to providing top-tier service with a focus on comfort, efficiency, and reliability. We're growing and looking for team members who value excellence and a professional, supportive environment.

Why Join Our Team?

  • Year-round work - no seasonal gaps
  • Work-from-home dispatch setup
  • Uniforms and tools provided where applicable
  • Supportive and professional office culture
  • Opportunities for training and growth
  • Work with an established, reputable HVAC company
  • Fun extras like an annual holiday party and team appreciation events

About the Role:

We're looking for a multi-talented Customer Service Representative to join our office team! This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, stays organized, and knows how to deliver top-notch customer care while juggling multiple responsibilities.

Compensation & Benefits:

  • Pay Range: $19.00 to $25.00 an hour, depending on experience
  • Schedule: Monday-Friday, with occasional after-hours/weekend responsibilities during peak times (this is an in office role)
  • Benefits Include:
    • Medical Insurance
    • 401(k)
    • Vacation & Paid Holidays
    • Sick & Personal Time

Key Responsibilities:

  • Answer inbound calls, assist customers, and schedule HVAC service appointments
  • Dispatch technicians efficiently based on availability, priority, and location
  • Track jobs and technician progress throughout the day
  • Follow up with customers to ensure satisfaction
  • Make outbound calls and send follow-ups related to collections and unpaid invoices
  • Maintain accurate and organized records using our internal systems
  • Collaborate with service managers and field techs for smooth daily operations
  • Provide billing support and help resolve customer account issues

What We're Looking For:

  • Strong communication and interpersonal skills (phone etiquette is a must!)
  • Experience in dispatching, customer service, or billing/collections (HVAC or trades preferred)
  • Ability to multitask in a fast-paced environment
  • Detail-oriented with great time management and problem-solving skills
  • Tech-savvy with basic knowledge of office software (and CRM platforms is a plus)
  • A positive attitude and team-oriented mindset

Job Tags

Holiday work, Seasonal work, Monday to Friday,

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