Job Description

This range is provided by Hirewell. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $115,000.00/yr - $130,000.00/yr Company Overview Emission & Cooling Solutions (ECS) remanufactures and distributes components for heavy duty diesel engines with a specialization in emission aftertreatment and engine cooling systems for Class 5-8 trucks, heavy machinery, and stationary power units. Based in Nashville, Tennessee with multiple locations nationwide, ECS is a premier provider in the heavy-duty parts industry and features a brand synonymous with exceptional product quality and world class customer service. Position Overview The General Manager position at an ECS branch plays a critical role in supporting and overseeing day-to-day operations of the location. Additionally, and importantly, the General Manager is also charged with driving revenue growth through the penetration of key target market segments. This position requires a motivated, high-achieving self-starter who can act as a ‘micro-owner’ of their business unit. An ideal candidate will showcase the ability to effectively balance business development efforts with strong operational management. Developing high-performing teams, optimizing inventories, managing facilities, and enhancing customer satisfaction are a few specific examples of the key activities needed achieve mastery of the role. Key Responsibilities Drive branch revenue growth and profitability through effective strategic leadership Identify, develop, and nurture a pipeline of new target customers within the local market Leverage personal and professional network to support market penetration efforts Focus on proactive cross-selling and up-selling of ECS products and services to current and prospective customers Gather, measure, and leverage sales data to drive customer acquisition and retention Diligently manage service quality and resolve customer inquiries promptly Regularly solicit and review customer feedback and implement strategies to improve overall customer satisfaction and quality of service Establish and maintain KPIs for customer service metrics Possess the firsthand knowledge of each function needed to effectively hire, nurture, develop, and lead a high-performance team of professionals Oversee the recruiting, termination, training, management, and development of all customer service and technician personnel Rigorously manage team output through systematic performance monitoring, regular feedback cadence, and quarterly performance scorecards Prioritize the development of an employee ‘bench’ to support organizational growth Optimize inventory and facility management for maximum efficiency and cost-effectiveness Direct the total care and control of the branch facilities and assets/equipment Conduct regular inventory audits and cycle counts to maintain accuracy and minimize losses Operate with a focus on energy-efficient practices to reduce facility operating costs Collaborate with senior management to set and achieve financial targets for operational efficiency and profitability Actively monitor key performance indicators (KPIs) for branch profitability and growth Address performance shortcomings proactively and collaboratively with management Maintain the process of complying with all safety standards and requirements Maintain compliance with all Federal, State, and Local laws, statutes, and regulations as well as all ECS policies and procedures Perform miscellaneous job-related duties as assigned Qualifications Minimum 5 years of management experience, preferably in the OEM/aftermarket parts industry having served automotive, heavy-duty truck, or heavy equipment end-users Valid driver's license with a clean driving record Ability to lift and carry heavy parts and boxes up to 50 pounds Must be able to pass a background check and drug test Must be able to provide at least three recent references Personal Attributes Leadership – be able to inspire and motivate a diverse team Business Acumen – understands and prioritizes initiatives that drive profitable growth Intelligence – possess raw intellect Detail Oriented – pays close attention to small details and asks questions when faced with a lack of clarity Results Driven – links decisions to overall business objectives Affable & Collaborative – ability to embrace, support and practice a collaborative style Industrious – utilizes time at work wisely and proactively seeks ways to maintain productivity and efficiency Communicative – possesses exceptional written and verbal communication skills High Energy – driven to seek continuous improvement and help build a culture of accountability This position is a full-time salaried position with the opportunity for performance-based bonus incentives. Payroll for this position is on a bi-weekly basis. Benefits 401(k) Health Insurance Paid Company Holidays Paid-Time Off Seniority level Director Employment type Full-time Job function Management Industries Manufacturing, Commercial and Service Industry Machinery Manufacturing, and Wholesale Motor Vehicles and Parts #J-18808-Ljbffr Hirewell

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