Bellmen/Shuttle Driver Job at Marriott Phoenix Airport, Phoenix, AZ

TjhUM0kzTmFmdXZ6aDUxSVRva1hUcFhPZ2c9PQ==
  • Marriott Phoenix Airport
  • Phoenix, AZ

Job Description

POSITION SUMMARY: Work closely with the Front Desk Staff, Management and other hotel departments in providing guest assistance with luggage, transportation and miscellaneous needs. The Bellman is often the first and last person a guest sees while staying at the hotel. The care and attention that goes with this position are crucial to the success of a hotel as they convey a critical message to the guests about the property's commitment to service.

POSITION RESPONSIBILITIES/DUTIES:

  • Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.
  • Recognize all returning and VIP guests, and welcome them back. Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities and emergency procedures. Assist guests with their luggage and acknowledge them by name.
  • Make deliveries to guest rooms as instructed.
  • Store and retrieve luggage and other objects for guests.
  • Be aware of daily hotel activities, group and VIP arrivals. Communicate special guest requests to the Front Office Manager/Manager on Duty.
  • Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times. Communicate needs to the Front Office Manager/Manager on Duty.
  • Offer assistance to all guests and provide them with the information requested and directions, escorting the guests whenever possible.
  • Shuttle guests from the Airport to the Hotel and vice versa


ADDITIONAL DUTIES:

  • Assist in loading and unloading baggage from guest vehicles and storing luggage.
  • Possess the ability to motivate and maintain effective working relationships across all levels of staff, leadership, and vendors.
  • Responsible for scooter and wheelchair rentals.
  • Responsible for guest mail.
  • Responsible for laundry services.
  • Keep an accurate record of bell desk activities.
  • Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations.

Job Tags

Full time,

Similar Jobs

Apartment Association of Orange County

Creative Project Manager Job at Apartment Association of Orange County

 ...with a keen interest in Interior Design and DIY Projects. Our goal is that each customer finds the perfect...  ...is passionate about home design, branding, and creative storytelling to join our team as aCreative Project Manager. This role is perfect for someone who thrives at... 

Chemtrade

Environmental Health and Safety Co-op Job at Chemtrade

 ...You must be currently enrolled in a college or university to be considered for this opportunity. Position: Environmental, Safety and Health (EHS) Co-op Primary Location: Tulsa, OK Schedule: Full time, on site Reports To: Environmental, Safety and... 

Martin Luther King, Jr. Community Hospital

Care Manager Job at Martin Luther King, Jr. Community Hospital

 ...navigate and connect successfully with outside provider networks (Health Plans, IPA's, and FQHC's). C. Special Skills/Knowledge Bilingual language skills preferred (Spanish) Basic computer skills Current California Nursing license Current Basic Life Support (BLS... 

Milton Hershey School

Youth Development Specialist - Relocation to Hershey, PA Required Job at Milton Hershey School

 ..., administering medication, and maintaining a structured home atmosphere while working on a unique schedule. The role offers a comprehensive benefits...  ...students in daily devotions and take students to Judeo-Christian Sunday chapel services (Note: Proselytizing is prohibited... 

AmTrust Financial Services, Inc.

Product Analyst Intern Job at AmTrust Financial Services, Inc.

 ...Overview As a summer Intern, you will be introduced to the skills necessary for a successful...  ...closely with our Small Commercial Product Team. Throughout this internship, you will...  ...multiple facets of effective product management. Additionally, you will develop technical...