Job Description

Insight Global Health is hiring a Application System Support Analyst working to support the HRIS platform Workday, for a large health system based in Chicago, IL. This analyst will work remotely, and ultimately support the HRIS application team for the duration of the contract.

Requirements

• Bachelors Degree
• Minimum 2 years of experience supporting Workday as a System Application Analyst
• Minimum 2 years of experience supporting a hospital or health system
• Expertise with MS office suite products

System Configuration and Maintenance:

• Collaborate with system application support engineers, application developers, internal stakeholders, and external vendors to ensure the seamless integration of enterprise-wide supply chain applications with other applications both internal and external.
• Support the design, testing, implementation of enterprise-wide application upgrades, patches, and enhancements.
• Support the thorough testing for all deployments and process changes, providing timely and specific feedback to developers to ensure successful implementation.
• Monitor system health, performance and security. Issue Resolution and Risk Management
• Resolve application related Tier 1 help-desk tickets by implementing timely and effective solutions.
• Work in an agile environment to document and track reported issues, resolutions, and workarounds in a structured manner.
• Manage risk and escalate complex issues to senior staff members or management as needed, ensuring a swift and efficient problem resolution process.
• Support the performance of root cause analysis and diagnose application issues, working closely with enterprise-wide cross-functional teams
• Contribute to the development of knowledge base articles to facilitate self-service for end-users.

User Access and Security:

• Manage user access to enterprise-wide supply chain applications and ensure permissions and security protocols.
• Enforce data security policies and procedures to protect sensitive healthcare information.

User Support, Training, and Communication:

• Provide Tier 1 technical support for enterprise-wide supply chain applications, addressing user queries promptly through multiple channels.
• Conduct user live training sessions at the enterprise, regional, and facility levels for initial deployments, major enhancements, and new users.
• Maintain and support comprehensive documentation, including testing scripts, support procedures, user guides, troubleshooting manuals and pre-recorded walkthroughs.

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