Support Desk Associate Job at Sales Match, Atlanta, GA

TnMveEluWmNmKy8waEo5UFFJTVZSWnJLaFE9PQ==
  • Sales Match
  • Atlanta, GA

Job Description

Job Title: Remote Support Desk Associate
Hourly Pay: $21 - $27/hour

Summary:

We’re hiring a Remote Support Desk Associate to provide friendly, entry-level assistance to customers and internal teams. In this fully remote role, you’ll respond to common support inquiries through email or chat, offer basic help like password resets and resource guidance, and ensure requests are recorded and routed properly. You’ll play an essential role in making sure support runs smoothly and that users get fast, helpful responses. If you’re organized, calm under pressure, and enjoy helping others with clear, written instructions, this position could be a great fit.

Job Responsibilities:

  • Respond to simple support questions via chat, email, or ticket systems

  • Assist with basic tasks like account lookups, resets, or access requests

  • Log all inquiries in the system and forward complex issues to senior support
  • Keep records clear and updated for ongoing tracking

  • Follow up with users to confirm their issues are resolved

  • Work collaboratively with your remote teammates

Qualifications:

  • Strong written communication and attention to detail

  • Comfortable navigating support tools and systems

  • Dependable, calm, and focused in a remote setting

  • Quiet, distraction-free home workspace with reliable internet

  • Prior experience in customer service or help desk is a plus

Perks & Benefits:

  • Pay range: $21 - $27 per hour

  • Fully remote role with consistent support hours

  • Paid training and ongoing team guidance

  • Low-stress, collaborative work environment

  • Room to advance into technical or senior support roles

Job Tags

Hourly pay, Remote job,

Similar Jobs

JET Aircraft Maintenance Inc.

Aircraft Junior Mechanic Job at JET Aircraft Maintenance Inc.

 ...Aircraft Junior Mechanic FAA Airframe & Powerplant License to assist aircraft mechanics while repairing aircrafts. May assist with troubleshooting, repairing, cleaning, replacing and overhauling aircraft and aircraft systems using approved data to ensure airworthiness... 

Vineyard Vines

Summer 2025 Internship - Graphic Design Job at Vineyard Vines

Summer 2025 Internship - Graphic DesignEvery Summer Internship Should Feel This Good!A few things you should knowOur Summer 2025 Internship Program is 10 weeks in total will run from June 2nd - August 8thBusiness hours are 9:00am-5:00pm, Monday through Friday, with... 

Computer Cave

Computer & Mobile Device Repair Technician Job at Computer Cave

 ...Description Job Description We are seeking a skilled Electronic Repair Technician to join our dynamic team. This role involves repairing a wide range of electronic devices, including computers, phones, tablets, game consoles, and custom gaming PCs. The ideal... 

AesculaTech

Polymer Engineering Intern Job at AesculaTech

 ...generation products in several markets. The Polymer Engineering Internship is a paid, 40 hr/wk, on-site research position in Pasadena, CA...  ...Minimum 3.2 GPA on a 4.0 scale Comfortable with basic laboratory equipment, measurement practices and procedures Demonstrated... 

MidPoint Technology Group

Audio Visual Engineer (AutoCAD Focus) Job at MidPoint Technology Group

 ...Working in concert with our Engineering Manager and operation staff, the audio visual Production Engineer we select will have overall responsibility for developing engineering drawing packages to include elevations and line drawings for assigned AV projects. An audio...