A Store Manager exemplifies professional integrity, strong leadership skills, robust business acumen, extensive knowledge of automotive industry practices and procedures, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while managing daily business operations. A Store Manager must exercise discretion and independent judgment with respect to matters that significantly impact business operations. Essential Functions, Duties, and Responsibilities Manage daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization. Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards. Analyze and monitor key performance indicators (KPIs) to track shop performance and identify areas for improvement. Develop and implement strategies for customer retention and future business growth to maximize and exceed business objectives and sales and profitability goals. Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications. This includes but is not limited to achieving high call conversion rates, correctly applying sales promotions and discounts, promoting financing options, ensuring quality repair services, conducting post-service follow-ups, obtaining positive customer reviews, and effectively resolving customer concerns and complaints promptly. Oversee, analyze, manage, and control inventory levels, inventory shrinkages, business costs and expenses, responsible use of P-Card, payroll management, injury and damage claims, and more to support business objectives and budgets. Act as a key holder for the facility and successfully fulfill opening and closing procedures, including but not limited to nightly deposits, system close-out procedures, responding to alarms and security concerns after hours, and more. Analyze, reduce, and minimize workplace safety concerns, injuries, and damages through training, enforcement, and team compliance with OSHA and company safety policies, procedures, and industry best practices. Ensure test drives are conducted correctly and in accordance with company policy, procedures, safety best practices, and traffic laws. Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations. Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety. Collaborate with senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more. Perform other duties as assigned. Supervisory Responsibilities Direct supervisory responsibility, including the authority to direct, train, develop, mentor, support, evaluate, and effectively discipline employees to ensure high-quality workmanship, customer satisfaction, and workplace culture. Participate in and provide recommendations for hiring, firing, advancement, promotion, or any other change of status of employees. Lead and foster a strong, inclusive, and cohesive team environment and culture to effectively value and develop employees, exceed business goals, and provide legendary customer service. Implement, champion, and enforce business and leadership initiatives, directives, policies, procedures, best practices, and programs through conducting team meetings, training, audits, and more. Manage workflow, work quality, and schedules for all employees. Maintain a strong sense of integrity. Exhibit excellent analytical, decision-making, and problem-solving skills. Communicate effectively both verbally and in writing. Demonstrate excellent interpersonal, supervisory, diplomatic, and leadership skills. Possess excellent sales and customer service skills. Have extensive knowledge of the automotive industry, automotive repair, business principles, finance, procedures, and best practices. Maintain strong technical knowledge of automotive systems, diagnostics, and repair procedures. Organize effectively with attention to detail. Be proficient with technology, computers, and software systems, including Digital Vehicle Inspections (DVI). Be proficient in inventory and expense management. Ability to thrive in a high-paced sales environment. Capable of providing and receiving constructive feedback. Manage priorities, multitask, and complete objectives with minimal supervision. Meet consistent attendance expectations. Required Education, Credentials, and Experience Minimum age of eighteen years. Active and unrestricted driver’s license required. High school diploma or equivalent required; a bachelor’s degree in business management or related field is a plus. At least three years of related experience required. Managerial experience of at least three years preferred. Legally authorized to work within the United States while employed by Leeds West Groups. Successful background check completion. Clean driving record with Motor Vehicle Records (MVR) check. Workplace Culture, Conduct, and Expectations We support a positive, professional, safe workplace culture. We have a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination, in accordance with our policies and employment laws. Employees are expected to conduct themselves respectfully, ethically, and professionally. This environment involves exposure to indoor and outdoor climates, automotive tools, chemicals, and fluids. Proper use of PPE, adherence to uniform standards, and OSHA compliance are mandatory. Physical Demands The role requires physical strength, agility, dexterity, and endurance, including frequent standing, walking, bending, lifting up to 50 pounds, manual dexterity, and good vision, hearing, and speaking abilities. Position Type/Expected Hours of Work Full-time, salary, onsite position, at least 50 hours/week. Hours vary by location and need, including weekends and long hours. Travel Up to 25% local travel, with less than 5% overnight travel. Reimbursements may apply per company policy. Equal Employment Opportunity Leeds West Groups is an equal opportunity employer, committed to a diverse and inclusive workplace, complying with all applicable laws and providing reasonable accommodations. Other Duties This job description is not exhaustive and duties may change without notice. Health, dental, vision insurance Flexible and health savings accounts Retirement plans Voluntary insurance options Paid time off and holidays Incentive programs and awards Professional development and employee discounts #J-18808-Ljbffr Leeds West Groups
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