Job Description

Company Description McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community, and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry, and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance, and flexible work arrangements. Job Description We are moving fast and are adding to our best-in-class team. Joining McDonald's means thinking big every day and preparing for a career that can have an impact around the world. We are customer obsessed, committed to being leaders, and believe we are better when we work together. McDonald’s has long been an industry leader, innovating to deliver improvements in the experience for our customers. In recent years, digital platforms have become an increasingly critical part of delivering excellent customer experience. We have invested to build assets and capabilities that will take advantage of this growing consumer interest in digital, including upgrades to the mobile app, as well as installation of self-order kiosks, and digital menu boards. We have built a new McDonald’s Customer Experience (MCX) team to work closely alongside Global Technology in developing and deploying smart digital investments that improve experiences for our customers and drive visits, sales, and cash flow for the system. Our collective vision is to make digital experiences more personal, more convenient, and better value for our customers with an agile 'test, learn and improve' approach. The role of MCX is to set the overall digital strategy and define digital customer solutions across ordering, payment, personalization, loyalty, and delivery. Together with Global Technology, we identify the most significant opportunities for our customers and our business, and we bring them to life through industry-changing products like Mobile Ordering and McDelivery. In addition to setting the overall digital vision and strategy, we help markets to accelerate opportunities, consolidate lessons to share across markets, measure progress, and drive continuous improvement and enhancements to the McDonald’s customer experience. As a Senior Product Manager, you will be responsible for: Leading the product strategy, roadmap, and execution for a portfolio of products. Working closely with cross-functional teams, including engineering, design, operations, and marketing, to drive product innovation and achieve business goals. Championing the customer, translating their needs and feedback into product requirements and driving customer-centric product development. Analyzing market trends, conducting competitive analysis, and identifying growth opportunities to ensure the product portfolio remains driven and relevant in the market. Key Responsibilities: Develop and implement the product strategy and roadmap, aligning with overall business goals and market trends. Define the product vision and direction, and communicate it effectively to cross-functional teams, executives, and partners. Drive end-to-end product development, including conducting market research, defining customer requirements, crafting product specifications, and working with engineering and design teams to develop and launch new products and features. Deeply understand customer needs, difficulties, and behaviors through customer research, user feedback, and market analysis. Conduct market research and competitive analysis to identify market trends, customer needs, and growth opportunities. Define and supervise product performance metrics, such as revenue, customer adoption, and customer satisfaction, to evaluate product success and make data-driven decisions. Collaborate with cross-functional teams to ensure smooth execution of product initiatives. Qualifications: Bachelor's degree in business, marketing, computer science, or an equivalent. MBA or other relevant certifications are a plus. Minimum of 5 years of experience in product management. Experience in “0 to 1” product management – building an entirely new product is preferred. Solid understanding of product management principles, methodologies, and standard processes. Consistent record of successfully launching and handling products throughout their lifecycle. Excellent communication and presentation skills. Strong leadership skills, with the ability to influence and collaborate with cross-functional teams. Results-oriented attitude with a strong focus on achieving business goals. Ability to work in a fast-paced, complex environment and adapt to changing priorities. Ability to analyze market trends, customer needs, and competitive landscape to advise product strategy. Additional Information: Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan. McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. #J-18808-Ljbffr National Black MBA Association

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