At Convatec, we are on the journey of pioneering human-centred innovation to improve people's lives with deeply personal and challenging medical conditions. We are currently looking for someone who can help us achieve that goal by bringing a prominent level of empathy to identify and communicate our users' changing needs to the rest of the organisation. You will be a crucial addition to our Global User Research & Human Factors Engineering team (part of User Insights, Design & Engineering) to meet this challenge. As our new Senior Human Factors Engineer, you are passionate about bringing the user’s perspective into the development of medical devices and is unafraid to make things happen to ensure we can make a difference in someone’s life. You will have the freedom and responsibility to explore, build, and shape how we do things in a fast-growing User Research & Human Factors Engineering team that delivers. You are passionate about making a difference in people's lives, with a knack for harnessing creativity within a fast-paced, forward-thinking team. The team is located in Boston (US), Deeside/London (UK), and Søborg (DK) and consists of a group of Human Factors Engineers and User Experience Researchers with various backgrounds, but all with the same purpose in common: Making a positive difference in our users’ lives. We are looking for an insightful problem solver who thrives on a start-up mentality that supports creative problem-solving and agility to pivot and reinvent when necessary. You prefer to get stuck in, probing real problems to build valuable solutions for a broad spectrum of users—from well-trained medical professionals to home-based patients/caregivers—and a myriad of use scenarios. You are sensitive to intricate cultural nuances across global markets to deliver differentiated solutions. You are a trusted collaborator, a 'people person' and natural team player, spearheading collaborations with cross-functional project partners and leading interactions with multidisciplinary leaders across the organization, including design, marketing, medical, and engineering, with the ability to influence their trajectories in a rapidly changing environment. You are a nurturing mentor, a generous teacher and mentor, always ready to share your skills and insights with anyone who can benefit from expanding their view. You can be considered the HFE light house within the larger organization, building awareness and recognition of research as a core competency of our business. You are a meticulous master, self-motivated, curious, and knowledgeable within your field. While leading day-to-day project activities, including research and usability testing, you are also able to leverage your expertise and experience to create systematic frameworks for the methodical design and execution of the company's vision. Your key responsibilities include focusing on collecting quality data about our users and their capabilities, being a go-to person for the local team to learn about who our users are and what they need, guiding project teams towards developing innovative solutions ensuring users are at the center from the start, being involved from early-stage user research to late-stage regulatory requirements, continuously inspiring and educating the organization especially the local team, deploying a variety of primary and secondary research techniques including field research, usability testing, ergonomics, expert review, conducting human factors applied research in new solution development, acting as an internal consultant providing firsthand insights to support development and product enhancement, managing projects/processes independently, and coaching and reviewing colleagues' work. Travel and remote work expectations include up to 60 days per year travel for fieldwork and team meetings, with this role being hybrid based in the Lexington office. Qualifications include a minimum bachelor's degree in Human Factors Engineering, Biomedical Engineering, Cognitive Engineering, Industrial Design, Psychology, or other relevant majors, and at least 5 years of experience from a regulated industry (Pharma or MedTech) and/or within User Research & Human Factors from consumer products.
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