Newport Restaurant Group is a premier hospitality company known for its commitment to exceptional dining experiences and outstanding customer service. With a portfolio of diverse restaurants, we emphasize fresh, local ingredients and a passion for culinary excellence. Our team is dedicated to creating memorable moments for our guests while fostering a supportive and collaborative work environment. As we continue to expand our reach and enhance our services, we are looking for motivated individuals to join our remote support team.
Position: Remote Online Help Assistant (Entry Level)
Location: Remote (Work From Home)
Responsibilities:
- Provide friendly and efficient online support to customers through various communication channels, including email, chat, and social media.
- Assist customers with inquiries related to menu items, reservations, and special events.
- Resolve customer issues promptly and accurately, ensuring a positive experience.
- Maintain up-to-date knowledge of Newport Restaurant Group’s offerings, promotions, and policies.
- Collaborate with team members to improve service processes and customer satisfaction.
- Document customer interactions and feedback to help improve service quality and operational efficiency.
- Participate in training sessions to enhance skills and knowledge about the company and its services.
- Support administrative functions as needed, including data entry and report generation.
Requirements:
- High school diploma or equivalent; college coursework or degree is a plus.
- Excellent written and verbal communication skills.
- Strong customer service orientation with a friendly, approachable demeanor.
- Ability to multitask and manage time effectively in a remote work environment.
- Basic computer skills, including proficiency in Microsoft Office and familiarity with online communication tools.
- A reliable internet connection and a quiet workspace conducive to remote work.
- Ability to work independently and collaboratively within a team.
Benefits:
- Competitive salary based on experience and performance.
- Flexible work hours to accommodate personal schedules.
- Opportunities for professional development and growth within the company.
- Employee discounts at Newport Restaurant Group establishments.
- Access to training resources and support for skill enhancement.
- A supportive and inclusive remote work culture that values teamwork and collaboration.
If you are passionate about customer service and eager to be part of a dynamic team, we encourage you to apply for the Remote Online Help Assistant position at Newport Restaurant Group. Please submit your resume and a brief cover letter outlining your interest and relevant experience.
Join us in creating exceptional dining experiences for our guests, and be part of a team that values your contributions and growth!
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