Job Description
Our family-oriented Pinch A Penny Pool & Spa franchise is ready to hire a knowledgeable Store Manager. This position requires the individual to have a friendly attitude and be well-presented with a strong desire to learn the process our way.
If you can commit to and live by the following principles, then you are the type of person who will be successful and help our company thrive. If you feel this level of engagement is not right for you, or that you’re not willing or able to participate with us at this level, then we are not a good fit for you.
Our expectation is that you will take the necessary steps to do what you say you’re going to do and be accountable for your actions. In other words, live "Above the Line." We are a retail business that is open 7 days a week. Like most retail businesses, our busiest days are the weekends (Saturday Sunday). Flexibility with your schedule, particularly on the weekends, is critical to our culture and team’s success. We understand that not everyone is ready for this level of performance, and we appreciate the honesty of those who decide this is not the right place for them. On the other hand, you would be an ideal candidate to join our company if you are willing to commit to the following Above the Line principles: Accountability: See It, Own It, Solve It, Do ItAbout the Opportunity
As the Customer Success Specialist, you will support the performance of Pinch a Penny store to ensure that it meets or exceeds customer service standards, sales plans, profitability, operating procedures, and all merchandising objectives.
Responsibilities
Train with the Management to learn overall expectations and procedures of store operations.
Assist by conducting water analysis and mechanical repairs in the pool and spa industry.
Hands on in assisting and consulting customers on their pool and spa needs. Provide accurate information.
Work on increasing commercial and residential sales and customer counts.
Follow all safety protocols.
Maintain a welcoming environment at the store by Greeting and direct customers.
Assist with merchandising and inventory control.
Opening and Closing responsibilities that may include the delivery of bank deposit.
Answer customers’ questions about specific products/services.
Ensure shelves are fully stocked.
Inform customers about discounts and special offers.
Provide customer feedback to the Store Manager.
Stay up-to-date with new products/services.
Qualifications
Must have a High School Diploma or equivalent (preferred)
A minimum of one year of retail experience. Experience in Pool and Spa Industry will be a big plus
Proven work experience as a Retail Sales Representative, Sales Associate or similar role.
Ability to thrive in a fast-paced environment
Excellent written and communication skills and proficiency with computers. Capable of building trusting relationships
Have the ability to lift 50 lbs.
Knowledge of inventory stocking procedures
Basic math skills
Ability to perform in fast-paced environments
In fact, Pinch A Penny stores are all staffed with fully-trained experts. We have more Certified Pool Operators than any other company and our continuing education programs are unparalleled. Why trust your swimming pool or spa to anyone else? Only Pinch A Penny gives you the answers, tools, and products you need to make your pool care routine go swimmingly.
In fact, Pinch A Penny stores are all staffed with fully-trained experts. We have more Certified Pool Operators than any other company and our continuing education programs are unparalleled. Why trust your swimming pool or spa to anyone else? Only Pinch A Penny gives you the answers, tools, and products you need to make your pool care routine go swimmingly.
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