Job Description
Shifts will vary between 4PM and 1AM. Must be able to work between those hours.
Trego-Dugan Aviation is hiring Airline Customer/Passenger Service Agents at VPS, Destin-Fort Walton Beach Airport
General Purpose of Job (s):
Passenger Service Agent
This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.
Essential Duties and Responsibilities:
The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate.
Ensures FAA, Airline, and airport regulations are followed.
Enforces safety/security measures and protects sensitive zones.
Assists Customers with special needs, i.e., Customers who need assistance in boarding.
Ad hoc assignments as requested by the Lead or Supervisor
Completing sales reports
Excellent communication skills
Able to read and write English, bilingual skills a plus.
Ability to work efficiently under time constraints.
Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays.
Must be well groomed.
Other duties as assigned.
Competency/Behavioral Requirements :
Be pleasant with others on the job and display a good-natured, cooperative attitude.
Be reliable, responsible, and dependable, and fulfill obligations.
Attention to Detail
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace.
Willingness to take on responsibilities and challenges.
Be sensitive to others' needs and feelings and be understanding and helpful on the job.
Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.
Physical Demands :
Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
Work Environment:
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.
Other Requirements and Qualifications:
Education: High School diploma or equivalent
Experience: Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience
Knowledge: Possess basic computer skills with the ability to type 25 wpm
Must be at least 18 years old.
Must have a valid driver’s license.
Must pass a ten (10) year background check and pre-employment drug test.
Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
Attend and successfully complete required training.
Read and write English.
MUST be able to work a flexible schedule including nights, weekends and holidays.
...has an exciting, long-term career opportunity for a Concrete Project Manager. The ideal candidate will have 2-7 years of experience performing... ...package, and are ready to take your career to the next level -- consider joining our team! WHAT WE CAN OFFER YOU: We...
...populations. Experienced with testing intakes, planning batteries for assessments, report writing and feedback sessions. Some Psychological testing; most testing will be referred to Psychometrists. About LifeStance Health LifeStance is a national provider of...
...Job Description SHIFT YOUR FUTURE Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy ... ...TEAM Who exactly are UPS Warehouse Workers? Also known as Package Handlers, many of our Warehouse Workers load/unload packages in...
...Job Description Dispatch Reporting to: Director of Operations, Lisa EisBrenner Position: Full time, permanent Hours of Work: Monday to Friday, 0800 to 1700, unpaid lunch from 1200-1300 Location of Work: Steinbach Head Office Job description We are...
...Best Places to Work for the seventh year in a row!We are seeking a strategic and execution-driven Senior Global Demand Generation & ABM Manager to lead multichannel campaign strategy and paid media programs targeting enterprise IT buyers across AMER, EMEA, and APAC. In...