Job Description

Summary

We are seeking a dynamic Organizational Change Management Lead to manage the people side of our Transformation projects and create a change management center of excellence as part of the Business Innovation and Transformation Services (BITS) team at Wakefern Tech. The high-profile role will interact with all levels of employees from entry level to the CEO building the Change Management Muscle at Wakefern. The Organizational Change Management Lead will be responsible for developing and implementing change management strategies, plans and deliverables that maximize employee adoption and usage while minimizing resistance. Additionally, they will be responsible for the creation of a common change management methodology, tools, templates, lexicon, and training. As an integral part of the BITS team the ideal person will cross collaborate on project management, and process mapping capabilities. The person will drive significant change initiatives across the tech organization, the Wakefern business, and the associated membership.

Key Responsibilities:

• Partner with the Director, Business Innovation and Transformation Services to build out a Center of Excellence in Change Management including methodology, templates and tools.
• Lead the change management workstream team for various transformational projects - Develop and implement change management strategies and plans that maximize employee adoption and usage while minimizing resistance.
• Create change strategies (stakeholder analysis and change impact analysis) as well as sponsor roadmap, communication, training, coaching and resistance management plans and their respective execution.
• Partner closely with large transformational project teams (such as system implementations) to integrate change management activities into the overall project plans.
• Assess the change impact by conducting impact analyses, assess change readiness, and identify key stakeholders. Ability to create process maps and documentation and analyze the people change impact.
• Support the design, development, delivery, and management of communications regarding change initiatives.
• Conduct change management training (e.g., Leading through change) and coaching to enhance management and employees’ understanding and skills necessary for change.
• Build presentations and communications with experience working in various mediums (written, presentation, video, etc.)
• Ability to work with a wide variety of people including executive leadership, management and front-line employees. Excellent communication, influencing and interpersonal skills.
• Track and analyze risks and issues related to change initiatives, and development of corresponding risk mitigation plans.
• Develop and use change metrics and measurements to assess the success of change initiatives.
• Collaborate with various departments to drive the adoption of new strategies or processes.

Qualifications:

• Bachelor’s degree in business, HR, organizational development or related field.
• Change management certification (e.g., Prosci) preferred.
• 10+ years of experience leading Organizational Change Management projects, specifically for large scale enterprise system implementations and building a center of excellence in Organizational Change Management.
• Proven experience in managing organizational change initiatives at scale and building organizational change competencies throughout an organization.
• Experience implementing change management as part of large enterprise systems projects a plus.
• Strong leadership and project management skills.
• Understanding of business process management. Training and experience in process improvement a plus.
• Good business acumen with ability to understand how change management drives business results.
• Excellent communication and interpersonal skills.
• Ability to work effectively with a variety of stakeholders with a strong ability to assess personalities and team dynamics.
• Strong influencing skills.
• Strong analytical and problem-solving abilities.

Working Conditions & Physical Demands

• This position requires in person office presence
• This position may require travel

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