Order Intake Specialist, EDM
Job Summary
Order Intake is responsible for patient care and coordination. The Order Intake team is located
in Arroyo Grande, CA; Asheville, NC; and Bauru, Brazil. This position will be located onsite at our Arroyo Grande, CA office.
As an Order Intake Specialist, EDM, you’ll use your skills to test, refine and support the
development of a new model of Durable Medical Equipment care delivery within our new vertical
subset. The ideal candidate for this role will be motivated to leverage existing medical skillset in
this new intersection of digital health and patient care. This full time position is for the Arroyo
Grande, CA office, joining a team of passionate healthcare technologists.
Duties / Responsibilities
● Test and support the development of workflows that mirror the core business model and
support the integration of a new product type
● Identify opportunities for improvement and suggest specific improvements to leadership
● Lead out on questions, escalations, and more complicated issues related to device
coordination
● Existing knowledge of Diabetic devices, including BGM, CGM, Insulin Pumps, Smart
Pens etc
● Work between physicians and patients to validate orders
● Assist in patient care through preparation of new prescriptions to initial call and aid in
inbounds from patients
● Put patients first by providing proactive information, including shipment tracking,
● insurance coverage advice, and product support.
● Ensure compliance standards are met on all orders received.
● Communicate with providers regarding any compliance issues or addendums needed
within a patient prescription
● Perform prior authorization and insurance eligibility checks.
● Owns specific region/organization and enhances provider and patient satisfaction
● Delve deeper into ways to enhance such specialties through provider/patient
communication
● Work accurately and professionally.
● Deepen your knowledge of the healthcare industry and have the ability to work on
● special projects.
● Have opportunities to excel in this role and grow and develop in your career.
Expectations
● Completes a satisfactory amount of patient tasks per day (i.e. 50 or more)
● Handles escalated patient situations appropriately and problem solves for the specific
situation
● Notes key differences between device types, understands HCPCS and dispensing
allowances, and integrations between different device types
● Utilizes multiple EMRs and Nuclino to send messages in proper procedure.
● Identifies trending issues in organization and presents data cross-functionally such as
IURs or situations to help address and work through
● Utilizes appropriate channels for escalations: tickets for non-urgent tasks or trends vs.
slack oi-escalation channel
● Follows protocol surrounding company operational expectations, including deadlines for
self-reviews, HR trainings, attendance policies, and security reviews
Required Skills/Abilities
● Certified Medical Assistant, Pharmacy tech or surgery scheduling experience preferred.
● Adaptable; our company and industry are changing rapidly.
● Warm and friendly with customers; strong communication skills and deep customer
empathy.
● Self-starter, can work autonomously.
● Results-oriented, can follow a process and understand business goals.
● Team player who can work effortlessly and effectively with different personalities.
● Confident using software, task management systems like Asana.
● Experience in healthcare, specifically urology, and EMR experience are a bonus
Education and Experience
● High school diploma or equivalent required; college coursework preferred
● 5-7 years of related healthcare experience is required (Focus within Internal Medicine,
Endocrinology of DME Distribution experience)
Experience:
Physical Requirements
Work Environment
This is largely a sedentary role, with most of the duties performed on a computer or phone. This
role routinely uses standard office equipment such as computers, phones, photocopiers, and
filing cabinets.
Physical Demands
● Prolonged periods of sitting at a desk and working on a computer
● Answer multiple emails and phone calls per day
● Must be able to lift up to 30 pounds at times
● Move throughout the office or workspace when needed
Benefits:
Schedule:
...applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.If you need assistance with this application or a...
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