The purpose of this position is patient menu management. This includes patient contact, nutritional screening, data collection and communication of patient's needs. JOB ACCOUNTABILITIES: Assists the Clinical/Patient Services Manager in assuring that patient satisfaction levels meet survey norms or standards set by the Food Service Director. Assists patients with menu selection, collection of menus and patient surveys. Responsible for effective verbal and oral communications between the nursing units and Food and Nutrition Services. A background in clinical/patient services or food services is required. Areas of responsibility include Primary: Patient menu management; Secondary or as needed: Trayline services. The principal challenge is to collect and manage patient information pertaining to patient menus, diet changes, food requests and meet department timelines. Keep Clinical/Patient Services Manager and Clinical Dietitians informed of daily operations of the diet office. Promotes customer service and satisfaction. Performs nutrition screening of hospitalized patients and provides basic nutrition education. Responsible for communications between nursing units and the Nutrition and Food Services department regarding patient menus, diet changes, food requests, and general patient services. Develops menu tallies for food production, NPOs and tube feedings. Must react accurately and effectively to all changes to ensure efficiency and timeliness of services to ensure accuracy of physician's ordered modified diets. Must keep clinical dietitians and Clinical/Patient Services Manager informed of daily operations of the diet office. Must be familiar with dietary restrictions on special therapeutic diets to ensure delivery of optimal patient care and satisfaction. EDUCATION: Equivalent experience accepted in lieu of degree or diploma. Bachelor's: Bachelor of Science Degree in Dietetics or Nutrition, a comparable program, or must be degree eligible within eighteen months of hire date. PREFERRED EXPERIENCE: Minimum six months customer service experience. SKILLS AND KNOWLEDGE: Ability to communicate and collaborate with a variety of people at different levels of the medical center. Elementary knowledge of Clinical Nutrition. Elementary knowledge and competency in the special needs and behaviors of pediatric, adolescent, adult and geriatric patients. Elementary knowledge of JCAHO and Title 22. Ability to function independently. Ability to maintain patient confidentiality. Ability to participate in own performance evaluation by identifying goals, strengths, and improvement opportunities. Knowledge of customer service theory and practice is required. Ability to function effectively under high stress conditions. Ability to communicate effectively verbally and in writing. Job Shift: Day/Evening/Night. Schedule: Per Diem/Casual. Shift Hours: 8. Days of the Week: Variable. Weekend Requirements: As Needed. Benefits: No. Unions: Yes. Position Status: Non-Exempt. Weekly Hours: 0. Employee Status: Per Diem/Casual.
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