The Medical Assistant/Phlebotomist at Oak Street Health plays a crucial role in delivering high-quality, community-based healthcare. This position involves working collaboratively within care teams to provide exceptional patient care, ensuring efficient patient flow, and assisting in various medical procedures and assessments. The role requires flexibility, attention to detail, and strong interpersonal skills to build relationships with patients and support their healthcare needs.Responsibilities include ensuring efficient patient flow by rooming patients timely and assisting providers to stay on schedule, delivering exceptional patient experience, obtaining vital signs, chief complaint and reviewing medications, delivering patient screenings per protocols, ordering supplies and stocking exam rooms, conducting routine quality control checks including infection control measures, equipment QAs, and checking for expired medication and supplies, ensuring exam rooms are clean, safe, and ready for patient visits, providing telephonic support to patients under direction, assisting providers, RNs or social workers with home-based support for high risk members, performing MA appropriate visits such as administering vaccinations and procedures including ABI, spirometry, EKGs, performing waived laboratory testing, scheduling diagnostic testing, applying or assisting with durable medical equipment, supporting care team with obtaining and scanning medical records into EMR, participating in care team meetings, and other duties as assigned.Requirements include CPR Certification, Medical Assistant certification or registration, 3-5 years in a Medical Assistant role preferred, EMR experience required, 2 or more years of experience working with geriatric patients, Phlebotomy Technician Certification preferred, strong communication skills and customer service orientation, problem-solving skills, accountability, and a flexible, positive attitude.
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