Job Description

The Mail Theft Triage and Maintenance Support position provides task-specific support for volume attack Mail Theft investigations in the Inspection Service field division offices. The analyst will augment career staff to ensure: mail receptacles identified by the Inspection Service as requiring repair or are vulnerable to theft receive the appropriate repair or security enhancement, coordination with USPS Maintenance, the timely triage of recovered mail, the processing of evidence, and the execution of related Victim Notification support activities. The position is narrowly defined to address known challenges regarding mail receptacle maintenance security, triage of recovered mail, processing of mail theft evidence and the execution of VES support activities. The Mail Theft Triage and Maintenance Support position shall not support other programs, nor be tasked with other activities normally performed by Inspectors, General Analysts, or ISOTS. Approved work duties and tasks include: Mail receptacle security - Ensure relevant USPS stakeholders are notified of Mail Receptacle break-ins; liaison with Home Owner Associations, Apartment Complex Managers, etc., to identify and facilitate Mail receptacle upgrades or replacements; coordinate and maintain relationships with mailbox venders, USPS Engineering, and USPS Maintenance; assist with the ordering, deployment, and tracking of keys and locks for each appropriate unit. Monitor the time needed to replace damaged mail receptacles; streamline and troubleshoot the repair and replacement process to achieve established standards; verify equipment repairs, replacements, and upgrades were completed as planned. Monitor and track USPS Arrow Key accountability. Mail theft reporting and analysis - Review of mail theft related crime reporting; ensure Break-in Reports are complete and entered into supporting systems; analyze data to identify risk areas; designate units to be upgraded with enhanced security features. Triage of recovered mail: Identify mail of evidentiary value, contact customers, and coordinate authorization to retain. Document & return mail to customers. Communications with customers will be via email and letter mail. Processing of Mail Theft Case evidence - Photocopying, data entry, disposition, etc. Victim Entry Services (VES) - VES data entry. Coordinate Victim Notification Mailings - Coordinate victim survey mailings and form letters, process responses, create and maintain spreadsheets. Minimum Qualifications & Skills: Bachelor’s Degree from an accredited college or university AND a minimum of three years of work experience demonstrating the ability to organize information and communicate results effectively orally and in writing. General knowledge of federal statutes; Ability to communicate orally and in writing sufficient to express thoughts and ideas to a variety of people; Proficiency conducting research on the internet and commercial as well as public databases; Ability to assist in the analysis of investigative results and present sound recommendations for additional investigative action; Ability to assist in the development of civil and/or criminal cases for prosecution; Ability to perform the appropriate analytical techniques or methods; Ability to support complex criminal and/or civil investigations; Ability to effectively work with direct supervision; Ability to support the preparation of a final work product; Proficiency with Microsoft Office products (Excel, Word, PowerPoint); Knowledge of the US Postal Service and Mail Theft Investigations is desired. Clearance: Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment. Security Requirements/Background Investigation Requirements: Must be a U.S Citizen or Legal Permanent Resident. Favorable credit check for all cleared positions Successfully passing a background investigation including drug screening. Physical Requirements/Working Conditions: Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees. Standing for prolonged and extended periods of time. Climbing/Stooping/Kneeling: 0% - 10% of the time. Lifting/Pulling/Pushing: 0% - 10% of the time. Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time. Sitting: Sitting for prolonged and extended periods of time. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.

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