Licensed Pharmacy Tech/Call Center Agent, Customer Relations - Work From Home (Nationwide) at CVS Health in Boise, Idaho, United States Job Description Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary We are currently providing virtual training and the option to work full-time from home in select states. You must be a licensed pharmacy technician and also a resident of Arizona, Alaska, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas, or Vermont due to regulatory and licensing compliance to be considered for this role. Exciting Pharmacy Technician position available supporting CVS Customer Relations and CVS retail pharmacy stores. Responsibilities include responding to customer calls made to our 1-800-SHOP-CVS line in a manner that is reflective of the company's purpose and values. Must have superb customer service skills in order to assist pharmacy customers in an inbound customer contact center setting. In this role, you will serve as a customer advocate when researching, responding or interpreting company procedures or policies with the ultimate goal of delighting our valuable pharmacy customers. Excellent communication skills are needed as you review and process incoming phone calls, emails, and letters and as you respond to customers either on the phone or via written communications. Collaboration skills are needed as you partner with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner. This position will provide customer service upholding our goals of delivery through the execution Position pay rate is $17.00 per hour to start. Range listed in this posting indicates the earning potential for candidates once in role. Required Qualifications - Resident of Arizona, Alaska, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas, or Vermont due t To view full details and how to apply, please login or create a Job Seeker account
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