Job Description
The Desktop Services for this customer is looking to bring on a resource to help out with Tier II operations. The team takes care of Level II tickets that get bumped up from the Service Desk and all hardware related issues around the corporate office. These technicians need to know their way around a desktop support environment and can hit the ground running - no entry level folks. The manager is looking for someone who's supported devices in an office setting (desktops, laptops, printers, mobile devices, etc.) and software like O365, AD, SCCM, Win7/10, and Citrix. This team needs to diagnose the problem and solve it - if it's not in their realm, send it to the proper team for resolution.
A great candidate needs to know how to differentiate between a hardware and software issues
Candidate has to have some knowledge of Active Directory and some experience with SCCM:
Work Environment
On a team of 12-15 technicians nationally but will work closely with the local team comprised of three techs + the manager. The Scottsdale office houses Senior Executives and some of the tickets will revolve around them so experience working around C-level executives is preferred.
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