Desktop Support Analyst Job at Robert Half, Maywood, IL

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  • Robert Half
  • Maywood, IL

Job Description

Job Description

Job Description

We are seeking a Desktop Support Analyst to join our team. This role offers a contract to permanent employment opportunity in the Non-Profit industry. As a Desktop Support Analyst, you will be tasked with critical responsibilities such as troubleshooting hardware and software issues, assisting with user access concerns, and supporting the setup of both virtual and physical meeting environments.

Responsibilities:
• Assist in troubleshooting and resolving hardware and software issues quickly and efficiently
• Collaborate with internal teams to ensure efficient IT operations and minimize system downtime
• Provide on-call support as required, including occasional night shifts
• Work towards maintaining and updating IT documentation, including system configurations, troubleshooting steps, and meeting setups
• Support the setup of technology devices for meetings and presentations, including projectors and computers
• Regularly perform password resets and assist with user access issues
• Monitor customer accounts and take appropriate action when necessary
• Ensure all systems, both hardware and software, are running efficiently
• Contribute to the IT Team for system-related tasks and projects
• Create, edit, and manage PowerPoint presentations for meetings and briefings.• Minimum of 3 years of experience in a Desktop Support Analyst role or similar is required
• Demonstrated proficiency in Computer Hardware
• Proven skills in Backup Technologies
• Experience in Configuration Management is necessary
• Proficiency in Microsoft Office 365 is essential
• Knowledge and experience with VOIP - Voice Over IP is necessary
• Previous work experience in a non-profit organization would be an asset

Job Tags

Permanent employment, Contract work, Work experience placement, Remote job, Night shift,

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