Job Description
Position Overview
As a Data Integrity Specialist, you will ensure data accuracy, consistency, and reliability across our travel emergency medical assistance and claims administration systems. This position bridges the gap between data analysis and business processes, ensuring our global provider network and client information maintain the highest data integrity standards.
Key Responsibilities
· Develop and maintain data quality monitoring for travel assistance and claims processing systems
· Analyze data patterns and validate information against established business rules and compliance requirements
· Create and run database reports to identify data anomalies and inconsistencies across systems
· Collaborate with claims adjusters and medical assistance coordinators to understand business processes and data requirements
· Document business rules and data validation procedures for travel assistance and claims processing
· Conduct regular audits of data entry practices and system integrations
· Provide training and support to business users on data integrity best practices
· Generate and distribute data quality metrics reports to management
· Escalate critical data issues to senior management with recommended solutions
Required Skills & Qualifications
· Bachelor’s degree in business administration, computer science or related field
· 5+ years of experience in data analysis, preferably in healthcare, insurance, or travel assistance industries
· Strong SQL skills and experience with database management systems
· Proficiency in data visualization tools and reporting software
· Excellent problem-solving and analytical skills
· Strong verbal and written communication abilities
· Experience in documenting business rules and technical requirements
Technical Competencies
· Advanced Excel/spreadsheet skills
· Experience with SQL and database querying
· Familiarity with business intelligence tools
· Knowledge of data quality management methodologies
Business Competencies
· Understanding of healthcare and travel insurance claims processes a plus
· Ability to translate business requirements into technical specifications
· Experience in process improvement and documentation
· Ability to lead training sessions and presentations
Key Success Factors
· Attention to detail and high accuracy in data validation
· Strong people and organizational skills
· Ability to work independently and as part of a team
· Experience in healthcare or insurance data management
· Problem-solving mindset with a focus on process improvement
Working Environment
· Based at our Etobicoke, Ontario headquarters with a hybrid work arrangement
· Currently operating on a flexible hybrid schedule combining work from home and office presence
· Please note: In-office presence requirements may increase soon to support team collaboration
· Must be able to commute to our Etobicoke office when required
· Must reside within commutable distance of Etobicoke, Ontario
Impact
This role directly contributes to:
· Maintaining data integrity across our 24/7 emergency assistance operations
· Ensuring accurate claims processing and provider payments
· Supporting regulatory compliance and reporting requirements
· Improving operational efficiency through data quality initiatives
Company Description
Be part of a dynamic team and make an impact in a fast-growing travel insurance company.
Be part of a dynamic team and make an impact in a fast-growing travel insurance company.
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