Job Description

Customer Service Representative at Staples, Inc. summary:

As a Customer Service Representative at Quill, you will serve as the primary point of contact for customers, managing relationships and driving sales through effective account management. Your role includes educating clients on products and ensuring their satisfaction while consistently meeting productivity goals. With a focus on integrity, strong communication skills, and adaptability, you'll contribute to a rewarding workplace culture within the Staples family.

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. 

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. 

 

Start Date: Monday, April 21st

 

What you’ll be doing: 

• Primary point of contact and build long-term relationships with customers
• Effectively manage your book of business through productivity and pipeline management
• Collaborate with internal business partners
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Manage existing customer accounts to drive sales and achieve profit margins
• Consistently meet or exceed productivity metrics and goals
• Build and develop internal and external business relationships
• Make outbound sales calls to grow customer base
• Educate our customers on our products, programs, and consolidation opportunities

 

What you bring to the table: 

• A high level of integrity in all business dealings
• Strong time management and organization skills
• Strong time management skills
• Ability to uncover, develop, and close sales
• Strong relationship building skills
• Knowledge of product, pricing, competition, and sales objectives
• Ability to sell company values and services, in addition to program features and benefits via phone and internet
• Adaptable to a fast-paced organization that changes to continuously improve the customer experience
• Ability to sell multiple buyer levels within small to mid-sized customers

 

What’s needed- Basic Qualifications:  

• High school diploma or G.E.D
• 6 months+ of relevant experience in sales or customer service role
• Effective communication (oral and written) and effective relationship building skills

 

What’s needed- Preferred Qualifications:

• Proven account management or other relevant experience
• Creative and cognitive thinking ability
• High level of business acumen and sales strategy
• Excellent oral and written communication skills
• Proficient computer skills and knowledge of Microsoft Office
• Strong organizational and problem-solving skills
• Ability to work in a fast-paced environment and adjust well to change

 

We Offer:

• Inclusive culture with associate-led Business Resource Groups 
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

#LI-GO1

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Keywords:

customer service, account management, sales, relationship building, Microsoft Office, office supplies, client satisfaction, product knowledge, communication skills, PTO benefits

Job Tags

Holiday work, Full time, Local area,

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