Job Description

Job Description

Job Description

Basic Function : Under the supervision of a Licensed Practitioner of the Healing Arts, the Community Support Worker (CSW) provides therapeutic interventions that facilitate illness self-management, skill-building, and identification of natural supports for individuals receiving behavioral health services. The CSW actively engages clients in their service delivery process, fosters the development of coping and interpersonal skills, and provides individualized support to enhance community integration and independence. The population of people served include children, adolescents, adults, and their families experiencing acute and chronic emotional/behavioral disorders. The CSW will provide these services in a variety of settings - primarily within the home or community. Services are provided in accordance with Medicaid Rule 140: Community Support Services and agency policies.

Reporting Relationship :

Reports To : Behavioral Health Manager, and/or Director of Clinical Services

Supervises (Position Title): None

Principal Duties/Responsibilities:

• Engage individuals in their service delivery process, ensuring their active participation and input.
• Provide therapeutic interventions that support self-management, symptom self-monitoring, and skill-building.
• Assist clients in developing functional skills necessary for successful adaptation to home, school, family, and work environments.
• Support the development of crisis management strategies to reduce symptom exacerbation.
• Facilitate individual interventions to enhance coping mechanisms and independent living skills.
• Utilize evidence-informed approaches to provide skills training that improves daily functioning.
• Assist clients in identifying and utilizing natural supports within their community.
• Assure that all services are provided are following compliance standards of informed consent, maintenance of client rights, and standards of confidentiality.
• Provide services primarily in person in various settings, including client homes, community locations, and agency offices.
• Collaborate with clinical teams, community organizations, and other stakeholders to provide comprehensive support services Participates at an advanced level with colleagues, agency consultants, intra and inter-agency service coordination, and community-planning and advocacy on behalf of clients.
• Maintain accurate and timely documentation of client progress, interventions, and service outcomes.
• Prepares and oversees case presentation for clinical review at specified points of service, including initial assessments, treatment planning review, treatment staffing reviews and case closure.
• Maintains current knowledge regarding services to children, adolescents, adults, and families. Participates in agency in-service trainings as well as self and supervisor directed advanced skill-trainings.
• Maintains and adheres to current rules and regulations pertaining to services delivered by the Illinois Department of Human Services, Department of Children & Family Services, Illinois Healthcare & Family Services, including the Abused and Neglected Child Reporting Act (ANCRA), and the Office of the Inspector General.
• Performed after-hours and on-call responsibilities relative to the needs of the client and program unit.
• Participates in client-centered social and recreational activities which enhance the well-being of the client. Included is the transportation of clients in agency or personal vehicles pursuant to these activities.
• Documents service provision consistent with the treatment plan and assures that all identified services are provided in accordance to Agency/Program, and current administrative codes for the delivery of community mental health treatment services. Maintains client confidentiality and adheres to guidelines defined by Health Insurance Portability and Accountability Act (HIPAA).
• Performs other duties commensurate with the responsibilities outlined herein.
• Maintains current and accurate documentation of client services (billable/non-billable), client scheduling, consultation, and other events related to the maintenance of the client’s electronic health record.

Work Environment & Schedule:

• Services will be provided primarily in person at community locations, client homes, and agency offices.
• Work is conducted in various community settings, including homes, schools, workplaces, and clinics.
• Flexible schedule may be required to meet client needs, including evening or weekend availability.

Requirements:

• High School Diploma required
• Must be credentialed as one of the following:
  • Registered Social Worker Associate (RSA)
  • Mental Health Professional (MHP) Bachelors preferred
• One year Experience in behavioral health, social work, psychology, or a related field preferred.
• Familiarity with Medicaid Rule 140 and Community Support Services guidelines is a plus.
• Must have a valid driver's license and reliable transportation for community-based visits.
• The position requires the use of a personal auto, valid driver’s license, and Motor Vehicle report acceptable to the agency’s broker and verification of insurance coverage.

Skills, Knowledge, and Abilities:

• Strong interpersonal, communication, and organizational skills.
• Ability to work independently and as part of a multidisciplinary team.
• Ability to partner with clients individually, in family, to help them mobilize resources and their inner capacity to address problems they face.
• Ability to coordinate effectively with other team members, other Agency resources and outside services in addressing client needs.

Mental/Physical Demands: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Environmental Conditions: Staff are expected to have the ability to work remotely from home if necessary, and with Supervisory approval. Safety Protocols while at the office and while providing services within the community are to be strictly adhered.

This description documents the general contents and requirements of the job. It is not to be construed as an exhausted statement of duties, responsibilities, or requirements. The principal duties and responsibilities shown are all essential job functions except for those indicated with an asterisk (*). The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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