Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Information Technology Travel Percentage : 0% Cisco Voice Engineer Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the Role : The Cisco Voice Engineer is responsible for working on daily tickets and occasional small projects related to Cisco On-premises and Cloud voice solutions. About the Team : The BOTS Voice team comprises project and support engineers in India and the USA, working together to serve US clients, mainly financial institutions. What you will be doing: Handle customer requests for telecommunications support, including moves, adds, changes, repairs, and inquiries. Troubleshoot major telecommunications issues. Interface with vendors to resolve technical issues. Work in 24/7 rotational shifts. What you bring : 3 to 5 years of experience with Cisco Voice. Proficiency in troubleshooting CUCM and CUBE. Basic understanding of underlying network concepts and Layer 3 routing. What we offer you : An exciting opportunity to be part of the world’s leading FinTech product MNC. Be part of a vibrant team and build a career in the core banking/payments domain. A multifaceted job with a high degree of responsibility and broad spectrum of opportunities. A wide range of professional education and personal development possibilities – FIS is your final career step! Privacy Statement FIS is committed to protecting the privacy and security of all personal information we process to provide services to our clients. For more details, see our Online Privacy Notice . Sourcing Model Our recruitment primarily uses a direct sourcing model; a small portion involves recruitment agencies. We do not accept resumes from agencies not on our preferred supplier list and are not responsible for related fees. #pridepass #J-18808-Ljbffr
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