Job Description

Worcester - 10am-6pm

2 days working onsite

3 days working remote from home

$25/hour plus excellent benefits and a $4-7K bonus

Job Summary

We are seeking a motivated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all callers. The ideal candidate will possess strong communication skills and the ability to analyze customer needs effectively.

Responsibilities

• Respond to inbound calls from customers in a courteous and professional manner.
• Analyze customer inquiries and provide appropriate solutions or escalate issues as necessary.
• Communicate clearly and effectively with clients to understand their needs and provide accurate information.
• Maintain detailed records of customer interactions in our computerized system.
• Assist with sales inquiries and promote products or services as needed.
• Collaborate with team members to enhance overall client satisfaction.
• Follow up on unresolved issues to ensure timely resolution.

Qualifications

• Previous experience in a call center or customer service role is preferred.
• Strong communication skills in English; multilingual abilities are a plus.
• Proficient typing skills and familiarity with computer systems.
• Ability to analyze information quickly and provide effective solutions.
• Excellent interpersonal skills with a focus on client services.
• A positive attitude and the ability to work well in a team environment.

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